Refund Policy

Last updated: September 3, 2026

1. About Our Products

DigitalThemePlan sells digital products (WordPress themes, Notion templates, and other digital assets). Because these products are digital and are delivered instantly by email after payment, all sales are final. Please read this policy carefully so you know exactly what to expect before purchasing.

2. No General Refunds

Because products are delivered digitally and cannot be "returned", we do not issue refunds, returns, or exchanges except in the specific situations described in section 3 below. In particular, refunds are not provided for:

  • Change of mind after purchase or after the download link has been delivered.
  • Accidentally purchasing the wrong product — please review the product description carefully before ordering.
  • Your software or environment not meeting the product's stated requirements (requirements are listed on the product page before purchase).
  • Dissatisfaction with features that were accurately described on the product page.
  • Requests made more than 7 days after purchase.

3. Defective or Not As Described

Quality is guaranteed. If the file you received is corrupted, cannot be opened, or is materially different from its description on the product page, contact us within 7 days of purchase. Here is how we handle it:

  1. We work with you to fix the issue first — in most cases this means a corrected file, a working download link, or setup help.
  2. If the product cannot be made to work as described and we are unable to resolve the issue within a reasonable time, we will issue a refund for that product.

If there is a quality issue, include your order ID (found in your delivery email) and a short description of the problem — screenshots or error messages help us resolve it faster.

4. Duplicate Charges

If you were charged more than once for the same order, contact us and the duplicate payment will be refunded in full.

5. How to Contact Us

For any issue with your order, email us at support@digitalthemeplan.my.id with your order ID and a description of the problem. We review every message and will respond within a reasonable time frame.

6. Refund Processing Time

Approved refunds are returned through the original payment method. Depending on your payment provider, it may take several business days for the funds to appear in your account.